Frequently Asked Questions About Custom Uniforms

Frequently Asked Questions

Q. How is the printing applied?
A. The lettering is computer cad-cut out of vinyl film then heat and pressure applied for a durable long lasting bond.  The lettering is completed with a matte finish (non-shiny) for a classic printed look.
Q. Is the lettering ironed on? How long will it last?
A. This isn't like the old ironed on lettering of days past.  The lettering and numbers are made from a ultra -thin and durable vinyl.  This new material can be printed on any color fabric and remain sharp and bright.
Q. Do you do sewn on letters/numbers?
A. Sewn on lettering and numbering is called tackle twill.  This requires additional labor and materials that we don't supply.  Most uniform companies we've found that do offer this service have a 10-12 piece minimum and up to an $85 setup charge. In order to offer quality uniforms with no minimum order requirements at an affordable price we only offer heat-set vinyl lettering and numbering..
Q. Do you do embroidery?
A. The only embroidery we offer is monogrammed garments - left chest or right chest in your choice of colors -- see Sportshirts link for more info.  We also offer heat-sealed embroidery for baseball caps. You can select up to 3 pre-embroidered letters in 1 or 2 colors that is heat/pressure applied to a cap or hat.  This has the look and feel of embroidery without the setup cost.
Q. How long does it take?
A. Generally customized garments are produced and shipped within a 1-2 week window.  
Q. Do you have minimum order requirements?
A. No, not at all. You may order any quantity of garments and mix & match any combination of products and services that can be ordered online.  We do have a setup fee of $35 for custom options that are not available online with less than 12 pieces. 
Q. What will my final product look like?
A. The final product will resemble screen-printed printing but will be crisp and sharp.
Q. Do you ship rush orders?
A. In some cases we can rush orders but we are limited to availability and production constraints. Rush orders are handled on a case by case basis
Q. It's been 3 days since I ordered a blank garment.  How come it hasn't arrived?
A. All garments require processing and production time -- even blank ones.  We only maintain a small quantity of inhouse blanks and everything else is ordered factory direct as needed.  We place orders for stock 1-2 times a week and delivery takes 2-3 days to get to us.  Then orders are sorted and shipped.  Shipping time is based on when the order is processed and completed.  See SHIPPING INFO for more details.
Q. Do you charge for setup?
A. There is no setup charge for any options that are ordered online. We can cut custom logos, stylize just about any font and we have a large selection of pre-designed logos, mascots and artwork.  There is a $35.00 setup for a custom logo with less than 12 pieces.  We do offer free setup with 12 or more pieces and 1/2 hour of free artwork consultation.  Additional consultation is available for $60 per hour billed in 1/4 hour increments.
Q. Where do you ship?
A. We only ship to the U.S. and its territories and Canada.
Q. Where is your sizing chart and how do I determine sizes?
A. Click here for the SIZING CHART.  The best way to determine what size you need is to measure around the chest with a tape measure and refer to our sizing chart.  Keep in mind that ladies t-shirts like the Bella and Hanes Silver for Her run smaller as is the style.  Also team uniform jerseys are intended to by worn by an athletic build and designed for competitive game play. 
Q. What sort of discounts do you offer?
A. We offer quantity discounts based on the total items ordered.  See GROUP DISCOUNTS for more info.
Q. Do you give free samples?
A. No. Due to the anonymoty of the internet we don't give "Free Samples". If you want to purchase an item to check quality and sizing then return it to be lettered or refunded we are more than happy to accommodate your requests.
Q. Do you have catalogs available?
A. We do have some catalogs but our website offering is a compilation of several suppliers offering a huge selection of apparel and uniforms.  If you are looking for something you don't see on our website please feel free to email info@hardkor-sports.com or call us at 1-888-574-8600.
Q. How do I return an item?
A. Non-customized unwashed, clean and unworn items may be returned for a refund. See TERMS/RETURNS for more details.  Please note that customized garments are not returnable for reasons other than defects, flaws or error on our part.
Q. There seems to be an error on the website -- what should I do?
A. We would like to know if there appears to be errors, broken links or other problems with the webite. Contact us at info@hardkor-sports.com or you can call us at 1-888-574-8600.
Q. How can I make sure the color on the screen matches the actual jersey?
A. Color matching can be difficult to portray on a computer screen. The flat images we use are a single shade but most fabrics, especially dazzle and mini-mesh may look different at different angles.  Some things to keep in mind are --
  1. Sports uniforms are dyed to match major team colors.
  2. If ordering shorts or pants, select the matching fabric.
  3. If color matching is critical then order a sample beforehand.
  4. Ask questions - 1-888-574-8600 or info@hardkor-sports.com
Q. I received my garment and it doesn't fit. Can I return it or can you alter it?
A. Sorry, but in most cases when you order a customized garment and you didn't select the proper size or made a spelling error then it is not returnable.  In some cases we may be able to remove/alter lettering using a harsh cleaning chemical sprayed through a 1500psi gun.  However, the materials we use are designed to be permanent and last the life of the garment.  We cannot guarantee that the garment will look like new and there may be additional charges involved.