Our 100% guarantee ensures that every item you
purchase at HK Sports meets your high standards or you can return it for replacement,
credit or refund. Customized
garments are not returnable for reasons other than
damaged or flawed material. If you have questions about printing methods,
garments sizing and workmanship, we strongly recommend that you refer to
the sizing chart or read specific product
details carefully to ensure you receive what you expect.
Returns & Exchanges:
You may request a return or
exchange for...
a)
Any non-customized garment
that doesn't meet your standards
or
b)
Any garment you received
that is not the size you ordered,
that is damaged or flawed.
You may return
the items(s) to the address
at the bottom of the page:
1. We will need your order number and name.
2. Specify whether you want a refund, exchange
or credit.
3. If you request an exchange, please indicate which new product you want by providing the
item number. Include size, quantity, color choices
and additional funds if applicable.
4. Mail or ship via U.S Postal via the same
method you received the order to:
HK Sports
16043 SE Gaibler Lane
Portland, OR 97236
Customized Garments:
Customized garments are NOT returnable and can only be exchanged if
damaged or misprinted by us. You are responsible to ensure correct
spelling, grammar, punctuation, etc.
Order Cancellations/Restocking Fee:
Custom orders are subject to a 20% or $10 minimum cancellation/restocking fee.
Non-customized apparel will be charged a 15% cancellation/restocking fee.
Fees will only be waived if items are out of stock or we
are unable to ship your order within the maximum timeframe outlined
under Shipping Info.
Since our
work begins once you submit your order, we charge cancellation fees to
cover the cost of labor, materials, return postage and restocking fees
we are charged by our vendors.
Postage Reimbursement:
We will
reimburse you for your return postage on misprinted or incorrect items
shipped up to the amount of the original postage selection. This
only applies to U.S. 1st Class or Parcel Post and Priority Mail. Any return postage charges over that amount (FedEx, UPS,
etc) will not be reimbursed.
Refund Method:
Refunds
will be made by check or credit back to your card within 30 days of receipt of goods at our location.
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